Customer says it arrived broken? Stop asking for a photo.
Send a Witness Link instead. Your customer films it live in under a minute. Honest claims get sorted fast, real damage becomes a ready-to-file shipping claim, and edited photos can't get in.
MONEY BACK OR CASE CLOSED.
Setup takes 5 minutes. Works inside Gorgias and any helpdesk.
Show the crack up close
09.23.2026 · 14:32:07 · CASE WTN-8K2Q-7M
Photos lie now.
How it works
1
You send a link
From Gorgias or any helpdesk, tied to the order.
Sorry about that. Film it here and we'll sort it fast: witness.link/c/8K2Q2
They film it live
About 30 seconds on their phone. Sharp photos are taken for them. No app, no uploads.
3
You get proof
Refund, file a shipping claim, or close the case.
- ✓ Live camera
- ✓ Hand sign matched
- ✓ Label matches order
- Shipping claim packet ready
Only when it matters. Send it for claims over $50 or repeat claimers. Small claims still get instant refunds.
What your customer sees
STEP 1
Open the link
Your logo, their order.
STEP 2
Show the box
Label must match the order.
STEP 3
Make the hand sign
A random sign proves it's live.
STEP 4
Show the damage
Sharp stills are taken automatically.
- No app.
- No account.
- Safari and Chrome.
- Your logo and colors.
- English and Spanish.
- Read-aloud option.
What you get
- Recovered
- Real damage becomes a shipping claim packet in one click, with the photos carriers and insurers ask for.
- Hard to fake
- Live camera only, a random hand sign, and the label must match the order. Filmed screens and reused videos get flagged.
- Saved
- No more emails asking for pictures.
- CASE
- WTN-8K2Q-7M
- ORDER
- #4471
- CAPTURED
- 09.23.2026 14:31:22
- SEALED
- 09.23.2026 14:32:07
- SHA-256
- 9f2c 41ab 77e0 c3d1
Sealed at 2:32:07 PM. Any edit breaks the seal. Even ours.
About 700 million US packages arrive damaged every year.
1 in 4 dollars in refund claims was abusive, in a study of over a million claims.
Carriers and shipping insurers ask for photos of the item, the packaging and the label. Witness captures all of them.
Founding 50. Half price for your first year.
The first 50 stores get 50% off any plan for 12 months. In return: three short feedback calls and your results as a case study. 14-day trial. If Witness doesn't save you 3 times what you pay in your first 60 days, counting claims you turned down plus money shippers paid back, we refund you. Terms apply.
Claim a founding spot